WalkMe raises $ 50 million for its “customer engagement” platform

by bold-lichterman

The amount

The American start-up Walkme, specializing in “customer engagement”, has ad have completed a fundraising of 50 million dollars (approximately 44.6 million euros) from the American fund Insight Venture Partners, as principal investor, from Greenspring Associates and Scale Venture Partners. This new operation brings to 92.5 million dollars the amounts raised by the company since its creation.

The market

Founded in 2011, WalkMe develops several tools allowing a company to support an Internet user when they browse their website. For example, it can be a small module that appears on a Web page in order to present an interface and the available features, a question box redirecting him directly to the page he is looking for, or even a chat window to chat directly with him.

Based in San Francisco, the company claims more than 800 customers using its solutions, including many large groups including PayPal, the software publisher SAP, Adobe, the operator AT&T and even Cisco. “WalkMe’s total addressable market is extremely large, we have been impressed with its significant growth,” says Jeff Horing, managing director at Insight Venture Partners.

The objectives of the Start-up

With this new investment, WalkMe announces that it wants to accelerate its “expansion plan”. The company, which has offices with several international offices, is positioning itself in a market coveted by other players, such as Whatfix or Toonimo.

CEO: Dan Adika

Creation: 2011

The head office : San Francisco (United States)

Activity: customer service platform

Funding: $ 92.5 million

Photo credit: WalkMe