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American RingCentral acquires Dimelo, a French customer relations specialist. Dimelo claims more than 100 major accounts, such as SNCF, Orange, Engie or even Axa, across 65 countries.
Why this is important: Dimelo, a SaaS platform specializing in digital customer interactions, has joined RingCentral, an American provider of communication solutions for businesses in the cloud. The transaction amount was not sent. Founded in 2006 by Stéphane Lee and Eric Dos Santos, Dimelo is headquartered in Paris. The company has developed a platform that aggregates all customer interactions (via messaging, social networks, live-chat, mobile, email) and distributes them automatically according to availability, customer profiles or even types of requests. Through this acquisition, the two companies plan to work together to create solutions ” unique “And” differentiated ” in the whole world. ” Acquisition will accelerate business transformation to deliver a new generation of digital customer experiences “.