Intercom raises $ 50 million to boost its CRM offerings

by bold-lichterman

The amount

Intercom, an American company specializing in customer relations, has just raised $ 50 million from Index Ventures, as its main investor, and Iconiq Capital, Bessemer Venture Partners and Social Capital. This new operation brings to 116 million dollars the amounts raised by the company since its creation. The valuation of the company is however not communicated.

The concept

Founded in 2011 in San Francisco, Intercom develops tools that allow brands to communicate with their consumers. Among its products, we find in particular a messaging service allowing to interact with the visitors of a Web site thanks to a small window which opens in the lower right corner, an offer of marketing automation to send targeted emails or pushes or a solution to obtain customer feedback through a feedback system.

Intercom, which markets its offers with monthly subscriptions, now boasts more than 10,000 paying customers worldwide, including several large accounts such as IBM, Yahoo! or Shopify. “(…) The strength of our technology has generated incredible organic revenue growth, which means we don’t need to resort to a ton of capital for sales and marketing,” says Eoghan McCabe, co-founder of CEO of Intercom, in a statement.

The market

With this new investment, Intercom announces that it wants to continue developing its products without the need for additional funds to achieve financial balance. However, the company has to face competition from many other players in this market, such as ZenDesk in the United States. In France, the Nantes-based iAdvize company also offers conversation solutions between brands and their consumers.

CEO: Eoghan McCabe

Creation: 2011

The head office : San Francisco

Activity: customer relations software

Funding: $ 116 million raised

Competitors: ZenDesk (United States), iAdvize (France)…

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