[INSIDERS] IBM will create 1,800 jobs in France
The IT giant IBM took advantage of its visit to Paris for the “Tech for good” summit to announce a set of investments and initiatives in the fields of AI, blockchain, cloud and IoT in France, which will create 1,800 jobs over the next two years in France.
” President Macron is betting that AI will transform every job, every profession and every industry ”, IBM CEO Ginni Rometty said in a statement. “At IBM, we share this belief and see evidence of it every day, Watson [l’intelligence artificielle conçue par l’entreprise, Ndlr] having an exponential impact here in France and around the world, which is why we are bringing 1,800 new jobs to France to meet the growing demand for AI from our customers “. IBM wishes to recruit IT architects, consultants, developers and technical experts, for junior and experienced profiles. These jobs include the 400 already announced by IBM in March in the field of artificial intelligence.
With these new hires, IBM wishes to strengthen its presence by creating local competitiveness clusters with public and private partners, as has already been set up in Lille and Strasbourg.
At its developer conference earlier this month, Google strongly impressed its audience with the demonstration of Duplex, the technology that will allow Google Assistant to hold a phone conversation for you, for example to make a reservation at a restaurant or at home. the hairdresser. But the Microsoft company would like to recall that it had already succeeded in developing an AI capable of holding a conversation since August. Satya Nadella, CEO, demonstrated this at an artificial intelligence event in London on Tuesday.
Tom Warren, reporter for The Verge, posted a video of the demonstration by Microsoft on Tuesday in London. It would show Xiaoice having a conversation with someone on the phone.
Credit: Tom Warren, reporter for The Verge.
Microsoft uses this technology in China for its chatbot Xiaoice. With one difference, this one chats with you, while Duplex speaks for you through Google Assistant. Users can interact with Xiaoice through WeChat or other messaging apps. And AI is constantly being developed, for example, on June 1, a new feature will be launched in Asia. The AI will be able to create a personalized 10 minute audio story for children and tell it to them.
Bill Gates’ company therefore does not intend to be overtaken by Google in this area. Moreover, it recently acquired the start-up Semantic Machines to strengthen itself in conversational artificial intelligence.
Mark Zuckerberg is in Paris. After his hearing Tuesday before MEPs in Brussels, the boss of Facebook flew to the French capital to attend the “Tech for Good” summit organized by Emmanuel Macron at the Elysee. Against the backdrop of the Cambridge Analytica scandal, the American billionaire joined some fifty big digital bosses on Wednesday to reflect together on how to serve the common good and thus positively influence key sectors such as health and employment. and education.
Arrived from Brussels to Paris on Tuesday evening, Mark Zuckerberg took the opportunity to take a little tourist walk in the streets of the capital. The boss of Facebook was in the company of David Marcus, who, after running Facebook Messenger, will pilot the blockchain division of the American firm. On Instagram, “Zuck” posted a selfie with Davis Marcus to immortalize their night stroll in front of the Louvre.
Amazon, often cited as a model of customer experience, was believed to be particularly flexible in terms of customer feedback, but things are sometimes not that simple. Indeed, according to The Wall Street Journal, several customers of the e-merchant have had the bitter experience of it: they were outright banned because of too frequent returns to the merchant’s taste.
Thus, some customers affected by this retaliatory measure took to social networks to tell how their account had been abruptly closed, while another posted the email received from customer service asking them to explain the reasons for his returns. She said she returned 7 items out of around 50 purchases.
@amazon – wow, great customer service, so personal and caring! Do u even read my return reasons (like 6 purchases in the last year… and that’s too many?) And a replacement for something I NEVER rec’d. #BadCustomerExperience #onlineshopping #Horrible #ShopLocal #BoycottAmazon pic.twitter.com/2DY1qHmFka
– Claire Bochner (@cmbochner) April 17, 2018
However, this is not the first time that the practice has been spotted. In 2016, the English newspaper The Guardian had relayed the case of a customer “banned” for having returned 37 of his 343 purchases on the site of Jeff Bezos. In April, Prime members also complained that the account was brutally closed without explanation, with some even threatening to take class action against the company.
Amazon’s terms and conditions do not specifically indicate the limit not to be exceeded to stay on the books of Jeff Bezos’ firm, however the company reserves the right to close accounts at its discretion.
“We want everyone to be able to use Amazon, but there are rare occasions when a customer abuses our service for a long time,” says an Amazon representative, “We never take these decisions lightly, but with over 300 million customers worldwide, we take steps to protect the experience of all of our customers. If a client believes we have made a mistake, we encourage them to contact us directly so that we can review their account and take appropriate action ”.
Amazon Prime allows its members to benefit from free 24-hour delivery, access to the SVOD Prime Video service, as well as cloud storage. The service, which has passed the 100 million subscriber mark worldwide, is costly for the company: according to a JPMorgan estimate, the value of these services is around $ 785 a year. And after The world, its net delivery costs were $ 7.2 billion in 2016, 43% more than in 2015. The company no longer includes this item in its financial communications. In April, Amazon increased the price of the annual Prime subscription in the United States from $ 99 to $ 119. Amazon reported sales of around $ 178 billion, with a net profit of $ 3 billion.