ERP, source of communication? –

by bold-lichterman

When we think of ERP, we immediately think of figures, ratios, processes, business rules, etc. In short, very structured information. And yet, as in many areas of our professional life, this raw information without clarification or explanation remains obscure. Conversely, when we talk about communication, we think of more volatility, the informal, even fantasy.

So, how to resolve this apparent contradiction: the ERP, source of communication? Of course, new technologies have greatly facilitated the reconciliation of these two areas, but the maturity of ERP users is also a factor.

From ERP to communication

If we come back to the definition of an ERP, it involves several applications covering all or part of the Information System and which are provided by the same publisher. The uniqueness of the data being ensured, the flows are unified (we go from a CRM data to an accounting data, for example) and the coordination between the departments or the collaborators becomes easier. It is not the applications dedicated to a service that communicate with each other, but the employees by wondering about the meaning or the future of such or such data. Thus the Web mode has amplified this movement! It is now the maturity of the DSI teams and the Financial Departments that drives the implementation of an ERP. The tool will faithfully translate the flows and management rules and all company stakeholders will be encouraged to communicate around the tool.

ERP and external communication

On the external communication side, we find the financial communication, which, via figures from the ERP, offers a mass of information and legal obligations commented, intended for investors and financial partners. Some BI publishers have made a point of offering automatic comments creation in their own reports. The provision of email templates to accompany various documents (sale, purchase, time sheets) is also revealing of the need to comment on structured information. Further still, some ERPs even offer the possibility of importing emails into their own EDM or software package, thus guaranteeing the traceability of exchanges between ERP users and their partners (subcontractors, suppliers, customers, candidates, etc. ).

ERP and internal communication

It is to internal communication that ERP brings many benefits: this communication is illustrated well before the implementation or change of ERP. It is an approach which guarantees an excellent appropriation of the tool: talking about it even before its implementation, studying its limits and performance, defining the non-ERP processes, makes it possible to integrate all stakeholders upstream and avoid disillusions or rejections.

ERP for collaborative work

Finally, and this characteristic is not always put forward, ERP naturally encourages collaborative work by humanizing processes. For example, a customizable note intended for people validating expense reports or an informal note relating to an event in the company will find their place in an ERP. And the dissemination of comments on dashboards or reports for internal use is an essential guarantee of consistency within a company. Finally, Web technologies facilitate fun graphics, consistent with the company’s communication strategy, but also the use of integrating portals, alerts on events, subscriptions to data of interest to the employee, news feeds. , chats, etc. Just like the tools of our social networks!

To conclude

As we can see, we are a long way from these management and financial tools, with sad screens, monotonous beeps and disabling rigidities. The Web, new technologies and new behaviors in the world of work have made it possible to humanize and desecrate ERP, by making them communicative!

The contributor:

Sophie Charrier

Sophie Charrier is ERP and CRM software product manager at Everwin. It supports the development of Everwin solutions, leader in management software for service companies.