Episode 1 – How about letting artificial intelligence take care of the automation?
Let’s continue with our series around artificial intelligence and human resources, with the aim that HRDs become enlightened users and not dazzled by AI.
Imagine a company where you no longer have to worry about small unimportant tasks, these tasks where you bring little added value and which interrupt your day: clicks to validate employee leave, exchanges with candidates to find the best meeting time, sending the request to create an e-mail address for a new employee, checking the signatures of an attendance sheet in training … Even by delegating these tasks, you will find that the contribution human is not essential to their successful completion. What if the solution was to delegate them to an artificial intelligence?
You don’t have twice the opportunity to make a good first impression
A recruitment process is made up of tasks that are repeated over and over: sorting CVs, contacting candidates, setting up a first telephone meeting, relaunching, talking with managers, negotiating the salary, collecting the data essential to the creation of the employee in company files, make sure he has a computer and a session to open …
These are essential steps for the successful arrival of an employee, but you don’t always have the time to take care of them, to get the right people back in the right departments. From recruiting to onboarding, you can delegate these tasks to focus on the ones that really matter. If an AI sorts CVs based on keywords, automatically offers slots in your schedule or if it creates the new employee’s email address and checks that there is material available for their arrival, you have the time to focus on the actions that really create added value, showing the future employee (or just arrived) that you are listening to them and available to answer their questions.
This is the case within Pegasystems, publisher of CRM solutions, an artificial intelligence has taken over – among other things – the onboarding process. For Kate Guarino, their HR Director, saving time on these repetitive tasks allowed her team to “focus on the added value of their work such as support and continuous feedback”.
AI, the key to employee loyalty?
Once the employee is integrated into the company, the services provided by human resources as an internal customer are essential to their loyalty. Likewise, an AI can handle the repetitive aspects of recruiting and onboarding to let the HRR take over the steps that need special attention.
If the employee can contact an IA to receive a new payslip or send proof of sick leave, he avoids the delays inherent in going back and forth with a human being. People can then focus on the moments when they have real added value: prepare for the annual interview and listen to the needs of the employee to provide the most appropriate response to their needs.
If the interactions with HRD take place on Slack, a bot like Niles can even learn from human-to-human conversations and then deal with frequently asked questions from the responses he observed. A good way to ensure that the AI can respond to more and more requests to always leave more time for HRRs to work on long-term projects.
The interest of enriching the relationship between the employee and the human resources of artificial intelligence is therefore not fair to show that you are an innovative company. Indeed, it is a way of positioning yourself to give yourself the time, as HRD, to focus on long-term projects and to reaffirm yourself as a strategic force within the company.
Jean-Noël Chaintreuil is the founder of Change Factory, a laboratory for acculturation and support for change where people are at the center.
The main missions are the understanding of cultures, support for Comex, cultural transformations and the implementation of disruptive strategies. He also works at various universities (La Sorbonne, Sciences Po, Berkeley, Dauphine, Sorbonne Abu Dhabi, etc.) on the future of work, human resources, cultural transformations and supports intrapreneurship programs.
You can find his articles on Quora: https://fr.quora.com/